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･CallNavi is a self-contained call center system and is configurable in a single PC.
･Receiving a call from a customer, CallNavi automatically retrieves and displays the customer information so that you can respond to him/her individually instead of a stereotype response.
･With CallNavi’s order management and ledger analysis, the past orders by a customer and his/her purchase history will be displayed in addition to the name and address.
･All information is stored and managed in the database.
･Touch panel driven CallNavi is available for novice PC users. Anyone can use it.
･Providing unique services to your customers will differentiate your business from competitors and increases repeat orders.
･ACTION Systems offers excellent technical supports in installing and maintaining CallNavi.
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Mail order: food, fashion, cosmetics, articles of taste.
CallNavi displays a customer’s preferences reflecting the purchase history in addition to his/her name and address.
You can recommend perfect goods which will meet his/her preferences.
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Home Delivery: sushi, meal or pizza delivery, cleaning, motorcycle courier, rice seller, etc.
CallNavi displays a customer’s name and address and his/her preferences and buying habits.
You can up-sell to cross-sell more.
Using CallNavi Map option, you can find and print the best route for delivery.
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Medicare and beauty: dentist, cosmetic surgery, beauty parlor, esthetic clinic, nailarium, acupressure and chiropractor.
CallNavi displays the previous treatment for a customer and his/her preferences.
You can offer a services that satisfies a customer needs and remind him/her of the next treatment.
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Other sales companies: automobile, house, real estate.
CallNavi manages customer information and conditions for individuals.
You can provide information which will interest a customer when you make a contact by phone or direct mail.
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Tour business: hotel, country inn, taxi cab, charter bus, travel agency.
CallNavi stores a customer’s special interests, annual events and available time frames of the year.
You can inform customers about events and organize tours which meet their interests and availability.
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Convenience of Living: day nursery, baby sitter, prep school, house cleaning.
CallNavi manages customers’ requirements and considerations.
You can offer customer specific services and increase customer satisfaction.
You can assign your staffs effectively according with customers’ requests.
In case of house cleaning, you can remind a customer of the next service and increase repeat orders.
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| Server OS |
Windows 2000 Server |
| Client OS |
Windows 2000 Professional, Windows XP Professional |
| DataBase |
Oracle , SQL Server ,
Others with customization |
| CPU |
Pentium or compatibles; 500MHz or faster recommended |
| Hard disk |
500MB or more recommended |
| Memory |
256MB or more recommended |
| LAN |
100BaseT or faster recommended |
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